At DIME Extensions, we pride ourselves on offering high-quality luxury hair extensions, and we strive to ensure that our customers are fully satisfied with their purchases. Please read our policy carefully:

Refunds
Due to the nature of our products, we do not offer refunds on any items purchased. All sales are final.

Exchanges
We do not accept exchanges for hair extensions once the purchase is made. We encourage our customers to carefully review their order before completing the transaction.

Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of delivery. We will assess the situation and offer a resolution, which may include a replacement or store credit, depending on the circumstances.

Order Accuracy
It is the responsibility of the customer to ensure that the correct product is selected at the time of purchase. Please double-check your order details, including the type, color, and length of the extensions, before finalizing your order.

Shipping Costs
Shipping costs are non-refundable. Any shipping fees for returns or exchanges are the responsibility of the customer.